Returns

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@litcollagen.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Defective or damaged items

If in the unlikely hood you receive the product as defective or damaged from the courier, please provide photos as evidence and email it to info@litcollagen.com as soon as possible to proceed with the exchange process.

Request for an exchange or refund

Please send us an email to info@litcollagen.com with your order number and request for either an exchange or refund and we'll reply back to you with the next steps.

Notes

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.